Refund policy

HIDDEN CURRENTS — RETURNS & REFUND POLICY

We want every Hidden Currents customer to be confident in their purchase. Please read the following policy before placing your order.

PREORDER ITEMS

Products identified as preorder items are purchased before they are ready for immediate dispatch. By placing a preorder, you acknowledge that your order will be fulfilled after the applicable production period.

Estimated production and dispatch information will be provided on the relevant product page and may be updated if circumstances affecting production or fulfilment change. We will endeavour to communicate material delays or changes to customers as soon as reasonably practicable.

CHANGE OF MIND

Hidden Currents does not generally offer refunds for change of mind, including where a customer changes their mind after placing a preorder.

Please carefully check your selected product, size, delivery information and order details before completing your purchase.

This does not limit any rights or remedies you may have under the Australian Consumer Law.

SIZE SELECTION

Customers are responsible for checking the available sizing information and selecting their preferred size before ordering.

If you believe you have selected the incorrect size, contact us as soon as possible. Before production or fulfilment has progressed, we may be able to assist with a size change where stock or preorder allocation permits. Size changes cannot be guaranteed.

FAULTY, DAMAGED OR INCORRECT ITEMS

If your product arrives faulty, damaged, materially different from its description, or you receive an incorrect item, please contact Hidden Currents as soon as reasonably possible and provide your order details and photographs where appropriate.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law.

RETURNS

Before returning an item, please contact Hidden Currents so that we can provide return instructions where a return is appropriate.

Items should not be returned without first contacting us.

REFUNDS

Where a refund is approved or required by law, it will generally be returned to the original payment method. Processing times after a refund is issued may vary depending on the customer’s bank or payment provider.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

CONTACT

For questions regarding an order, return or refund, please contact:

Hidden Currents
Email: Hidden.Currents@outlook.com